Browse the Questions That Come Up Most
This FAQ covers the account and payment questions we hear every day. Whether you're confirming how a Play+ prepaid card connects to your wallet, checking what identity documents you need for your first withdrawal, or figuring out why a Venmo transfer is showing as pending — the answers are here, organized so you can scan straight to the topic you need. Each
answer reflects how the platform actually works right now, not a generic description. Where a step involves your device — say, confirming a PayPal transaction on mobile — we describe the exact screen flow so there's no guesswork. If your question isn't covered below, our live chat team picks up the thread. Players in Columbus have flagged a few state-specific access questions
that we've addressed in the eligibility section below.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat